please help
2031 Views 8 Replies Latest reply: 2015-11-25 08:14:14
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Level 2
(30) points
hi
i have autel md802 after update not working come massage: THE VEHICLE PROGRAM IS NOT AUTHORIZED, PLEASE OBTAIN AUTHORIZATION
please help
thanks
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Level 10
(10965) points
Hi, the language of the software is English. It may not match with language of the tool. Please advise the target language that you need. Thanks! -
Level 2
(30) points
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Level 10
(10965) points
Hi, your device is already in English language. If there is still authorization problem, please confirm if you've downloaded the update for this tool via the correct ID.If you need other language please advise. Thanks! -
Level 2
(30) points
Hi dear friend
acuallay I have two devices of the same prodect, and unfortunately I did the update for the one of them using the serial of the second one!And idont know the seriale numer of the one that I face the problem with , because the label of the device was removel, and I cant access in the device.
So please help me.
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Level 10
(10965) points
Hi, in this case, do you have any idea what the registered ID is for the one you face the problem with ? -
Level 2
(30) points
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Level 2
(30) points
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Level 10
(10965) points
Hello, can you please write a mail to support@autel.com about your problem with both the S/Ns of your device. Thanks!
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